Cisco 642-091
Description:
Following is a list of possible types of individuals that will definitely find the successful completion of the 642-091 examination beneficial:
- Administrators of servers
- Administrators of Cisco implementations
- Systems Engineers
- Technical Consultants
- Trainers
You need to have thorough knowledge of the Systems Engineer on the CRM Express Solution delivering easy to install integration between Cisco CallManager Express and Microsoft Customer Relationship Management (CRM) software to make a success of this examination.
Exam Details:
A Cisco examination can be approximately between one and two hours long. The Cisco 642-091 is a one hour examination and is available in English only. You are expected to answer 45 – 55 questions.
Unlike in the past the new format of the 642-091 examination is more modular. This means that more emphasis is placed on aspects such as integration application, detailed information about the Cisco CRM Communications Connector, and intermediate level Cisco CallManager Express and Microsoft CRM information as well as the overall expertise of the different candidates that choose to sit for this particular examination.
Registering for the Exam:
Your pocket will be affected by approximately $65 to$300 USD for the 642-091 examination. Administered by accredited examination centers: Prometric and Pearson VUE, the 642-091 examination is delivered in a secure environment throughout the world. All individuals interested in sitting for this particular exam are expected to prepare themselves thoroughly since the 642-091 exam can prove to be quite challenging. Registration is thus done via the accredited examination centers.
Key Topics:
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
Present the Cisco Call Manager Express CRM Solution
- Explain the operation and architecture of a Cisco Call Manager Express CRM Solution
- Describe the customer benefits including screen pops for calls, call tracking, click-to-dial
- Describe the benefits of call tracking data and reporting features obtained through the integration of Cisco CallManager Express and Microsoft CRM
- Explain the benefits of using the Cisco/Microsoft CRM solutions over using other industry products
- Determine when Cisco Call Manager Express CRM solution is appropriate
Install and configure the C4 Client software on desktops
- Install the C4 software on a Microsoft Windows Desktops (XP/2000)
- Obtain information from the CallManager Express required to configure the C4 software
- Perform TAPI configuration
- Configure integration method
- Configure CRM IP address
- Set the appropriate user options
- Turn on and use logging functions
Install and configure the C4 Server software on the Microsoft CRM server using the Administration Configuration Utility
- Install the C4 software on a Microsoft Windows Desktops (XP/2000)
- Determine and set number of extensions
- Set dial prefixes and rules
- Turn on and use logging functions
Troubleshoot the operation of the Cisco Call Manager Express CRM solution
- Use the troubleshooting tool to determine performance and operational problems
- Use the logs to determine and isolate problems
Preparing for the Exam:
Preparation for any test is absolutely essential. You can prepare yourself in such a fashion that there would be no need for anxiety to set in. The 642-091 exam is based on content that can be found in the 642-091 study materials that are available online.
Familiarizing oneself with what one can expect to encounter in the exam will allay many anxieties and fears. You can for instance consult the many sources, such as 642-091 study material, 642-091 exam resources, 642-091 free questions, 642-091 exam review, 642-091 study notes, 642-091 exam notes, 642-091 brain dump, 642-091 actual exam questions as well as 642-091 free practice to help you to overcome all obstacles in the path of successful completion of the 642-091 examination.
