Cisco 646-096
Description:
The Cisco 646-096 CRMAM (CRM Express for Account Managers) exam from Cisco Certification is a moderately difficult exam aimed at students who are currently employed as CRM account managers and want to validate their knowledge. The Cisco 646-096 CRM Express for Account Managers exam tests the student’s knowledge of installing integration between Cisco CallManager Express and Microsoft Customer Relationship Management (CRM) software.
Exam Details:
The Cisco 646-096 CRMAM exam has a difficulty rating of about 3 out of 5 and is thus only a moderately difficult exam. Any of the 646-096 practice questions that are available for the Cisco 646-096 CRMAM exam, such as the Testking practice exams should have 45 to 55 questions in a set exactly like the number of questions you would find when sitting for the 646-096 actual exam. The student taking the Cisco 646-096 CRMAM exam will have 60 minutes i.e. exactly one hour to answer the questions that may vary in format. These questions are form-based questions that include fill-in-the-blank-space, multiple-choice questions with single or multiple answers, and drag-and-drop questions and even simlets.
The 646-096 practice exams, as well as the 646-096 study guides and 646-096 study notes should also cover the key topics tested in the Cisco 646-096 CRMAM exam.
Registering for the Exam:
The cost for registering for the Cisco 646-096 CRMAM exam is 125 USD. Studnets can register for the Cisco 646-096 CRMAM exam at any Prometric or Pearson VUE office world wide but the exam is available in English only.
Key Topics:
The following information in this guide will provide general guidelines for the content most likely to be included on the Cisco 646-096 CRM Express for Account Managers exam. However, other related topics may also appear on any specific delivery of the exam. Basically these topics are Cisco CRM Communications Connector, and basic information on Cisco CallManager Express and Microsoft CRM. The information following will elaborate more on exactly what is covered in these topics:
Identify customer environments where Microsoft CRM is an appropriate solution
- Business types where a CallManager Express/CRM solution can be successfully installed
- Customer business needs that can be met with a CRM solution
- CRM feature that applies to the customer business environment (Sales, customer service, Professional services)
- Evaluate the currently installed network systems to determine if CRM can be successfully integrated
Describe the benefits of the Cisco CallManager Express integration with Microsoft CRM
- Benefits of Microsoft CRM to the customer's business
- Features provided by the Cisco middleware
- Benefits of the combined CCME/CRM solution
- Competitive advantages of a Cisco/Microsoft solution over other available products
Qualify the customer to determine if the Cisco/Microsoft solution is a good fit
- Estimate the equipment, software and support required to provide a Cisco/Microsoft solution
- Customer's level of commitment to installing a CRM/CCME solution
- Cisco financing tools available
- Process of installing and configuring the Cisco middleware
- Method to engage a Microsoft CRM reseller
- Long term maintenance and support requirements
Preparing for the Exam:
There are plenty of 646-096 study materials available on the Internet. These range from the official Cisco Certification Training courses and official Cisco Self Study Training Guides from Cisco Press, to the Testking 646-096 practice exams and Testking 646-096 study guides. Online practice exams and 646-096 dumps, 646-096 exam questions, 646-096 study questions, 646-096 braindump exam, 646-096 free practice, 646-096 actual exam questions, 646-096 questions, 646-096 free questions are also available online
Certification Credits:
The 646-096 CRMAM exam is not for Cisco Certification. It is an Additional Proctored Exam for Validating Knowledge. Successful student that passes the Cisco 646-096 exam will have their CRM software and CRM application integration certified.
