HDI Certifications
| CSS CSS | HD0-300 Help Desk Manager |
| HDA HDA | HD0-100 Help Desk Analyst (HDA) |
| HDM HDM | QQ0-100 Help Desk Analyst (HDA) |
| HDSA HDSA | QQ0-300 Help Desk Manager |
| HD0-200 HDI Qualified Help Desk Senior Analyst | |
| HD0-400 HDI Qualified Customer Support Specialist |
HDI
One of the leading certification vendors in the information technology field is HDI. This, HDI certifications, is designed for students who are interested in internal and external IT Service and Support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the associations global network.
Certification Levels:
The HDI Certifications are available at one level namely:-
· Entry level, which has four paths: HDI Support Center Leadership Program (SCLP), HDI Help Desk Analyst (HDA), Support Center Team Lead (SCTL), and HDI Help Desk Manager (HDM).
Certification Paths:
The HDI certification covers four different career paths. The HDI certification offers four different certification tracts. The candidate can match their certification track to their job role or industry.
The four HDI certification tracks are:
· Help Desk Analyst which consists of the HDI Help Desk Analyst (HDA) certification
· Support Center Team which consists of the Support Center Team Lead (SCTL) certification
· Support Center Leadership Program which consists of the HDI Support Center Leadership Program (SCLP) certification
· Help Desk Manager which consists of the HDI Help Desk Manager (HDM) certification
Specialization Certification
In addition, HDI offers a specialist certification in specific technology areas. The specialist certification is:
· HDI Customer Support Specialist (CSS)
Recertification:
Recertification is not key feature of HDI certification. The successful HDI Certification candidates will hold the HDI certification for forever.
Preparing for a HDI Certification:
There are plenty of HDI Certification study materials available on the Internet. These range from the official HDI Certification Training courses and official HDI Self Study Training Guides from HDI Press, to the Testking practice exams and Testking study guides. Online practice exams and braindumps are also available online.
More Information:
The candidates are able to find information about the HDI certifications on the internet. The information regarding the HDI certifications can be found on websites like at www.testking.com, www.certifyexpress.com and at www.HDI.com itself.
